Со следующего четверга в каждой электричке появится личная книжка разъездного билетного кассира - аналог жалобной книги.
Каждый желающий сможет потребовать у кассира этот документ и оставить в нем жалобу, предложение или пожелание.
Самарская пригородная пассажирская компания введет в действие личную книжку разъездного билетного кассира с 15 сентября.
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